Terms and Conditions.
Age Restriction:
You must be over the age of 18 years to use the Site. It is against the law to sell or supply to, or obtain alcohol on behalf of, a person under the age of 18 years. You must be over 18 years of age to place an order online or to collect the order in store. Proof of age will be required to be presented in store upon collection of order or at time of delivery.
Chas Cole Cellars supports the Responsible Service of Alcohol. Chas Cole Liquor License 32067935.
Victoria: Warning - Under the Liquor Control Reform Act 1998 it is an offence: To supply alcohol to a person under the age of 18 years (Penalty exceeds $19,000), For a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $800). New South Wales: Under the Liquor Act 2007, It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. Queensland: Under the Liquor Act 1992, it is an offence to supply liquor to a person under the age of 18 years. Australian Capital Territory: Under the Liquor Act 2010. A person must not sell or supply liquor to a person under 18 years old on premises where the sale or supply of liquor is authorised or in a public place. Maximum Penalty $5500. South Australia: Under Liquor Licensing Act 1997, Liquor must NOT be supplied to persons under 18. Western Australia: WARNING. Under the Liquor Control Act 1988, it is an offence: to sell or supply liquor to a person under the age of 18 years on licensed or regulated premises; or for a person under the age of 18 years to purchase, or attempt to purchase, liquor on licensed or regulated premises.
Pick Up Instore:
Orders placed before 8pm - available for same day collection.
Orders placed after 8pm - pick up following day one after after store opening time.
Delivery:
Delivery is free for any orders placed of equal to or more than $50 within 15km from Shepparton CBD. Orders outside of this delivery window or below the value are only available for pick up instore.
An email confirmation will be sent to advise once the order has been received and when it is ready for collection or delivery.
Refunds & Returns:
If a product you have purchased is faulty, damaged, wrongly described or breaches a consumer guarantee, we will exchange where possible or refund your money.
To obtain a return or replacement please visit your local store where the team will be able to assist.
If you wish to cancel your order after it has been placed you will need to contact your local store where the team will be able to assist.